FAQs

What if I have a special request?

Simply provide the supplier with any special instructions in advance via the notes section at time of service request and via app chat feature once a supplier accepts. PINCH recommends that you use the chat feature for introductions and any correspondence between you and the supplier.



Is there any cost for using the PINCH app?

No! There is no cost or subscription involved with downloading or using the PINCH app. The fee for each individual job is the only cost that you pay. There are no contracts, no negotiating, no check writing or cash transactions. All payments are made within the app.



Do I need to provide any of the cleaning products/materials or equipment?

No. You will not provide any cleaning products, materials or equipment unless there are some specific products or equipment you want us to use.



Do you clean windows?

A PINCH home cleaning is classified as a ‘basic surface cleaning.’ You can find a list of what is included in a basic surface cleaning above.



How soon must I cancel my appointment?

You must cancel your appointment within 24 hours of your scheduled appointment date and time. If you do not cancel your scheduled service within 24 hours there will be a fee of 1/2 of the total cost for the scheduled service(s) charged to the credit card on file.